I’m a fortunate person in many ways, and one of them is that I enjoy coming to work every day. I have my incredible staff to thank for that. They share my passionate approach to caring for people and help me make every visit memorable. This Labor Day, I want to take a moment to thank them. Let me introduce you to the Fearless Foursome.
Our ophthalmic assistant, Jenisse, is my right-hand person. She has worked here for seven years, and since her very first day, she has done an amazing job welcoming our patients to the office. Before they ever meet me, Jenisse collects their medical history, checks their visual acuity, and prepares them for the rest of their visit.
She has many additional responsibilities, including organizing and sterilizing our instruments in our state-of-the-art minor operating room and maintaining our medical supplies throughout the office. Jenisse also does all of our visual field testing that helps us demonstrate to insurance companies that a particular procedure is medically necessary. It is also a huge relief to say she proofreads all of my consult letters to ensure they represent the English language before being sent. It has been an extraordinary pleasure working with her for so long.
Dawn, our office manager and surgical coordinator, has been with the office for five and a half years. When she first joined us, she had a trial by fire. Our previous office manager was supposed to train Dawn but she moved to Florida and left Dawn on her own practically from day one. So, Dawn went into her new role blind. To her extreme credit, she hung in there with a great attituded while she learned the ropes. Now, she is amazing at her job.
When I’m not in the office, I can trust Dawn to take charge and ensure things run smoothly. She’s also spectacular in her everyday role of getting patients set up for their surgeries. She prepares all of our pre-op paperwork, and the nurses at the hospital always compliment me on the organization of Dawn’s surgical packets. She can step into virtually any role in the office and do the job well, and she does it all with a smile on her face. She sets a wonderful example for all of us on how to treat people and approach life.
Jessica has been with us for about two and a half years and has taken on a lot of new responsibilities since first starting with us. It’s been a pleasure to watch her grow. Though she previously worked at our checkout position, she now handles check-in and serves as our new patient coordinator. She confirms appointments, reschedules as necessary, and helps people complete their paperwork before visiting the office.
Most importantly, Jessica greets everyone with a smile. She has an infectious, upbeat attitude that affects the whole office. Her catchphrase is “my pleasure,” which is much nicer than “no worries.” It’s beautiful to hear, and I now use it myself when someone thanks me.
Laura is our newest employee and began working here a few months ago. She has taken over checkout duties and has been an excellent addition to our staff. Laura is responsible for helping our patients schedule follow-up appointments and ensuring we have all the correct information on file to bill their insurance for their visit.
She has also been very helpful with preparing and saving my physician referral letters. We pride ourselves on always taking less than a week to send a letter back to a referring doctor, and Laura’s work allows us to keep that commitment. She has picked up the position quite quickly since she first joined us, and I look forward to watching her grow in this key role.
I feel incredibly blessed to have this staff! A big thank-you to Jenisse, Dawn, Jessica, and Laura for laboring beside me every day. You are my dream team, and I appreciate your work every day of the year.